Privacy Policy

1. Introduction

Welcome to the Privacy Policy for FinalBrush ("we," "us," "our," or "FinalBrush"). We are committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website finalbrush.com (the "Site") and use our custom wall art, mural, wallpaper, and design services (the "Services").

2. Information We Collect

We collect information that you provide directly to us when you use our Services. This may include:

• Contact Information: Your name, email address, and any other details you provide through our contact or project inquiry forms.
• Project Details: Descriptions of your space, style preferences, measurements, reference images, and any other information relevant to your custom art project.
• Transaction Information: Details related to your order and payment. Payments are processed through secure third-party providers; we do not store your full payment details.
• Communications: Any correspondence between you and FinalBrush, such as emails regarding your project or support inquiries.
• Website Usage Information (Cookies): Like many websites, we may use cookies and similar tracking technologies to collect information about how you interact with our Site (e.g., pages visited, browser type). This helps us improve our Site and Services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Services: To process your project requests, develop custom designs, deliver artwork, and manage your orders.
• Communication: To communicate with you about your projects, respond to your inquiries, provide customer support, and send service-related updates.
• Payment Processing: To facilitate transactions for the Services you purchase, through our third-party payment processors.
• Service Improvement: To understand how our Site and Services are used, to improve their functionality, user experience, and develop new offerings. Analytics data is typically aggregated and anonymized.
• Legal and Security Purposes: To comply with applicable legal obligations, resolve disputes, enforce our terms of service, and protect the security and integrity of our Site and Services.

We do not use your project images or details for marketing or portfolio purposes without your explicit prior consent.

4. Data Security

We take reasonable measures to protect your personal information and project details from unauthorized access, use, alteration, or disclosure. These measures include:

• Using secure HTTPS protocol for data transmission.
• Implementing access controls to limit who can access your information.
• Working with reputable third-party payment processors that adhere to strict security standards.
• Regularly reviewing our security practices.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our Site may use cookies (small text files placed on your device) and similar tracking technologies to enhance your experience, analyze site traffic, and for other operational purposes. For example, cookies may help us remember your preferences or understand how you navigate our Site.

You can control or refuse cookies through your web browser settings. However, please note that disabling cookies may affect the functionality of certain parts of our Site.

6. Data Sharing and Third-Party Services

We do not sell your personal information to third parties.

We may share your information with trusted third-party service providers only to the extent necessary to provide and improve our Services, including:

• Payment Processors: To securely process your payments.
• Analytics Providers: To help us understand website usage (e.g., Google Analytics). Data shared for this purpose is often anonymized or aggregated.
• Communication Tools: For managing customer support and email communications.
• Our Artists and Installers: The team working on your project will have access to the information and reference materials you provide, under confidentiality agreements.

These third parties are obligated to protect your information and are restricted from using it for any purpose other than providing services to us. We ensure that any third party with access to your data adheres to privacy and security standards consistent with this policy.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions (e.g., we may need to retain certain information for legal or transactional purposes).
• Object to or Restrict Processing: Object to or request the restriction of certain processing activities.

To exercise these rights, or if you have any questions or concerns about your data, please contact us at hi@finalbrush.com. We will respond to your requests in accordance with applicable data protection laws.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Project files and reference images are typically retained for a limited period after project completion and delivery (e.g., 30-90 days) to ensure your satisfaction and address any follow-up requests, after which they may be securely deleted from our active systems unless otherwise agreed or required for legal reasons.

Transaction and communication records may be kept for longer periods as required by law or for legitimate business purposes.

9. Children's Privacy

Our Services are not directed to individuals under the age of 16 (or a different age if specified by local regulations). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without appropriate parental consent, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, service offerings, or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top. For significant changes, we may provide more prominent notice (such as by sending an email notification if we have your email address for such purposes).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us at:

Final Brush Studio
Email: office @ finalbrush.com